On this page you will find most of the answers to questions you may have.
If you do not find what you are looking for, please contact us.
We favor the use of packaging that is precisely sized to minimize voids and volumetric weight. When it is necessary to wedge, we use different systems depending on the nature of the products: air cushions, paper mache, honeycomb, or flowpack.
Yes, many customers in the cosmetics, personal care, perfume and food industries ask us to manage production batches and shelf life from receipt to delivery to the end consumer. We also manage the sizes and colors of our e-commerce customers' textile offers as well as the outfits of salespeople in marketing logistics. Finally, all our telecom, internet and connected object customers ask us to manage unique serial numbers (IMEI, ICCID, Mac Address, serial number...).
In fact, we have developed a functionality on our IS that allows us to create our own concepts of batches, to name them, to assign variation ranges and a type of value (numeric, text, date). We can manage up to 4 batches per article, which allows us to adapt to all possible scenarios.
We can even serialize items that are not normally serialized. For a small appliance web merchant customer, we manage a batch of new, non-serialized products and a batch of products returned, tested and reconditioned by us. The items in this second batch that can be used for loans or demonstrations must be identified by the unit and we create serial numbers that are assigned to them.
It all depends on your expectations and possibilities. If our API suits your needs from the start and you can use it as is for our data exchanges, our IT set-up work can be reduced to 2 days. The same applies if you already use a platform such as Magento, Prestashop, Shopify with which we have developed connectors. If you are able to provide us with a standardized article repository and barcode, the integration and reception operations will be even faster to implement. If your logistics require the implementation of mechanized chain, pick to light, sorting transport, we will need time to order and implement them. Desktop publishing or delayed differentiation operations can also take a long time to set up.
Generally, large files of around one million euros require 6 months of preparation and smaller files can be started in 15 days.
We usually work on a 1pm cutoff. But for certain customers with whom specific processes have been set up, we can go until 3:30 pm.
We ship between 10,000 and 20,000 packages per day.
Yes, although this is not our core business. We have a container on the quay in positive cold and we entrust the parcels to our partner Chronofresh.
Yes, most of our web merchant customers need an RMA (Return Material Authorization) system. We provide them with an interface to generate prepaid return slips or to transmit them to their customers. RMA numbers are created to allow us to correctly identify each return operation. A set of instructions allows the customer to tell us which processes to apply: Checking the reason for the return, checking the returned product, sending back an identical or substitute product, reinstatement in stock or recycling etc...
No, it's not mandatory, but it's highly preferable. Interfacing allows you to streamline the exchange of information downstream (your supplier orders, your new items, your customer orders) and upstream (supplier receipts, shipped orders, delivered orders, returns and inventory). If interfacing is not possible, our online tools allow you to create items and orders or upload standard files.
We have our own API that our customers can use in web service mode or file exchange. But we have also developed connectors with the main market platforms such as Magento, Prestashop and Shopify. Many of our customers are also on SAP.
Our ERP Geolie has an extranet interface that is accessible to all our customers and that allows :
We use two WMS. The first is called LABO and is an internal brick of our own developed ERP called GEOLIE. The second is called Speed and is supplied to us by the publisher BK Systemes.
Both WMS are driven by the ERP and we integrate new customers on one or the other according to the specificities of their logistics.
Yes, we created the IT services company Logsys, a subsidiary of the group, to ensure our IT autonomy and our reactivity for the launch of new projects.
Our IT team consists of :
We have set up a BCP (Business Continuity Plan) which is validated by our main customers. In the event of a major disaster on one of the group's sites, it will be rescued by its backup site. All of the group's servers are replicated on another site every 5 minutes. In particular, the production SQL and duplicated SQL servers. The sites have 2 HSRP and VRRP fiber lines.
The diagram below shows the typical hardware architecture of two backup sites:
As part of our disaster recovery plan, we offer Hyper-V replication, backups and deduplication processes:
All of our customers are managed by a dedicated operations manager (REX). The group's REXs are managers who have their own warehouse area and operational team. They operate as profit centers and are responsible for the commitments they make to their customers.
When we close the truck door, we still have half the work to do!
We have an after-sales service team of 10 employees based in our Lieusaint office, who use Colitrace, our proprietary customer relationship management application. Colitrace is interfaced in real time and in web service with all our carriers to manage the tracking status. It contains procedures that correct carrier tracking errors that we have learned to detect. It then allows our operators to identify all delivery anomalies and to intervene with recipients and carriers to take the appropriate measures. Verification and correction of addresses, door codes and digicodes, appointment scheduling, notification of shipment and arrival at a relay point, opening of investigations, management of disputes and refunds, recovery of misdirected shipments, decision to return, etc. are all daily actions that our team manages.
We have developed Colitrace, our own tracking application that allows our after-sales service (internal call center of 10 positions) to secure deliveries, make appointments, control tracking statuses reported by carriers and manage incidents. Colitrace recovers the tracking statuses in real time by web service and carries out various controls. Once the tracking statuses have been checked and corrected, the transport after-sales service team takes charge of monitoring deliveries, managing incidents, disputes and deviations, informing recipients and making appointments.
Our after-sales service consists of a team of 10 operators in our internal call center.
Each operator makes between 150 and 300 calls per day. There is a permanent presence every Saturday. The statuses are therefore constantly changing on our IS, even on weekends.
We work with 18 national or international carriers, we also charter carriers for specific operations and we even have our own vehicles and drivers at our subsidiary in Reunion Island.
The transport partners we have selected allow us to offer our customers the full range of transport services required for their activities.
No, for our customers who have their own transport contracts, we use their account numbers to be invoiced directly by their service provider.
Our reception service is open from 09h to 12h and from 13h30 to 15h30.
Yes, we offer solutions for export and import, by road in Europe and by air and sea in the world.
Yes, the traceability of shipments is updated in real time and is available online on our Geolie extranet.
The tracking status flows can also be transmitted by batch or by web service directly to our customers' IS.
Yes, we work with Ovrsea for our import and customs clearance operations EXW, FOB and CIF.
Ideally, we only need 4 files:
A file of the articles containing the details of the active article base with:
An order file containing the details of the orders to be processed over a year with for each order
A file of receipts showing the details of product receipts received by the logistician over a year, with details of each receipt:
A file of a relatively recent inventory of stock including:
If you are unable to provide us with these detailed files, you should be able to send us summary information on your articles, orders, receipts and stocks, enabling us to evaluate the statistics that we could have obtained ourselves from the detailed files.
We adapt to the expectations of our customers: Storage per pallet, perm2 or flat rate. Prorata temporis or end of month. Short or long term.
Transparency is the watchword, all our invoices are accompanied by an appendix with several tabs: Detailed shipments (ID number, operation, order, name, address, country, order date, delivery date, carrier, weight, detailed rates), receipts, returns, special operations.
A presentation meeting with the billing department is held at each start-up to discuss, present the system and study the needs.
No, we don't have big customers or small customers. We only have interesting customers.
Not yet. Logsys will be certified ISO 27001 in 2022. Optilog and Mecalog will be certified ISO 9001 and 14001 also in 2022. The other subsidiaries of the group will be certified in 2023.
We mainly address 3 types of market players which are :
We operate 5 sites in the Ile de France region in Lieusaint (77), Bretigny sur Orge (91) and Saint Thibault les Vignes (77).
We are also established on the Reunion Island with a site in the airport area of Sainte Marie and a second one in the town of Le Port.
Robert Schuman roundabout
77127 Lieusaint
