Traceability controls

Support control

For all the n°s of transport slips of parcels labelled by our IS the day before, a first control allows us to check the confirmation of taking charge by our carriers in their network.

 

Harmonization of statutes

As each carrier has its own status nomenclature, we manage mapping tables to provide unique statuses to our customers.

 

Controls of the hubs' regate codes

The regate code is the carrier's distribution hub code. We check that the code associated with each status is the one of the hub on which the recipient depends for shipments or on which we depend for returns.

 

Consistency checks

Several algorithms correct inconsistencies in carrier tracking reports: Reversal of status reporting chronology, missing intermediate statuses, abnormal delays, etc. For all abnormal statuses, our customer service department intervenes directly with the recipients and carriers to verify the information and put the correct statuses online.

Control of execution

Colitrace controls the good progress of a certain number of sequences of operations:

• The departures of parcels are followed by a return of assumption of responsibility of the carrier
• The pick-ups are followed by a delivery within 24 hours
• Delivery bids are followed by a delivery, refusal or return within 24 hours
• Arrivals at a relay point or post office trigger the sending of SMS or email information to recipients
• The instances in relay point or post office are withdrawn in D+5 otherwise the recipients are called by our SAV to verify that they had a notice of passage or a SMS / email of information