ContactGeolia

Our services for web merchants, pure players, multi-channel and FBA and industrial companies present on the web.

Interfaces

Magento connectors,
Prestashop, Shopify, SAP, Splash...
Complete API and custom interfacing.

Flow control

Management of the cutoff,
Product rotation,
Typology of orders,
Preparation channels,
Modulation of schedules.

Customized process

Cross docking,
Pick to light,
Distribution pick-up,
Mechanized chain,
Pre-packaging.

Multi-channel management

B2C/B2B management by parcel or UVC,
Backorder management,
Shortage management,
Substitution management.

Hot line

Dedicated contact person in our call center (internal),
Management of incoming calls,
Follow-up of the instances in relay points,
Follow-up of re-deliveries.

Customized services

Photo studio,
Asilage,
Refund offer,
Custom packaging,
Bundle management.

Traceability

DLUO,
DLV,
Lot number,
Size,
Color,
Serial number,
End-to-end traceability, from receipt to final customer.

Transporters

Colissimo, Chronopost, Colis Privé, UPS, DHL, GMS, Geodis...
Web service labelling,
Volumetric weight control.

Last mile

Relay points,
Ship from store,
Click and collect,
B2B2C,
Consignments,
Virtual relay points,
Same day,
Late deliveries.

Processing of returns

RMA management,
Functional tests,
Cleaning,
Re-labeling,
Reconditioning,
Refurbishing.

Quality management

Online non-conformance reporting,
Customized KPIs,
Progress plans and steering committees.

AFTER-SALES SERVICE

Carrier controls,
Management of disputes,
Follow-up of proceedings,
Management of investigations.

Customs management

Customs approval,
Alcohol management and excise duties,
Import and transit customs.

FBA

Amazon labeling,
Multi-country management,
Control of delivery constraints,
Amazon returns management.

Our product expertise

Dry food products

Preparation of orders,
SLED management,
Management of returns,
Creation of formulas/packs.

Cosmetics & Fragrances

Quality control,
Management of lot numbers,
Management of returns,
Stock reintegration,
Creation of bundles and promotional packs.

Alcohol

Approved alcohol warehouse,
Quality control,
Storage in a secure area approved by customs,
Specific packaging of the bottles.

Food and pet care products

Management by lot number and expiration date,
Management of multi-format packaging and by weight.

PEM (small household appliances)

Manage returns of demo items,
Creation of unique serial numbers for equipment fleet tracking,
Cleaning, testing and reconditioning.

Pillows & Small Bedding

Management by size and color,
Cleaning of returns.

Games, Toys & Figures

Management of returns,
Cleaning and maintenance,
Repair.

Energy drinks

Quality control,
Management of batch numbers,
Non-bar code management.

Spare parts

Non-bar code management.